eComplaint Portal |
Please click on the above link to visit the Workplace Relations Commission eComplaint Portal. Relevant information for submitting a complaint is available on the eComplaint Portal home screen and a WRC eComplaint Portal - Step by Step User Guide is available here.
Please Note - The PDF version of the complaint form is no longer available for download.
We will continue to accept applications on the PDF version until 1st June 2025.
On receipt of the Complaint/Dispute, the Workplace Relations Commission will acknowledge receipt and, in the case of complaints/disputes which fall to be dealt with by means of adjudication, will forward details of the complaint to the Employer/Respondent. Complaints/disputes which fall to be investigated by means of inspection and associated enquiries will be referred to the Commission's Inspection Services.
In certain cases, the Workplace Relations Commission may offer a mediation service in order to facilitate attempts at a resolution of the issues at hand, without recourse to formal adjudication. Mediation may only be offered where both parties consent - otherwise the complaint or dispute will be referred to an Adjudication Officer. Note that the Complaint Portal asks Complainants to indicate if they would be willing to avail of mediation services to facilitate the resolution of the complaint/dispute should the Workplace Relations Commission be in a position to offer these services in their case.
The table below summarises the resolution options/services available for dealing with complaints/disputes. You may use the links in the left hand column to view further information.
Resolution Option/Service | Details |
| Adjudication Officer | Where a complaint is made, or a dispute presented, to the Workplace Relations Commission and the issue does not fall to be investigated by an inspector, the Director General of the Workplace Relations Commission will normally refer the complaint/dispute to an Adjudication Officer for decision. |
| Mediation Officer | The Director General of the Workplace Relations Commission may, where he or she is of the opinion that a complaint or dispute is capable of being resolved without being referred to an Adjudication Officer, refer the complaint/dispute for mediation by a Mediation Officer. However, the complaint/dispute may only be referred for mediation where both parties so consent. |
| Inspector | Certain complaints/disputes fall to be investigated by means of an inspection and associated enquiries. In such cases the complaint/dispute will be referred to an inspector of the Workplace Relations Commission. |