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WRC Publishes Customer Service Charter and Complaints Procedures

The Workplace Relations Commission has published its Customer Service Charter and its Customer Service Complaints Procedures.

The Customer Services Charter sets out the standards and level of service you can expect when dealing with our organisation. It does not cover in detail all the functions and services we provide but outlines our commitment to you, and describes

  • the levels of service you are entitled to expect in your dealings with us
  • how to make a complaint
  • how to help us to help you
  • how to contact us

The Customer Service Complaints Procedure sets out the procedures to be followed should you be dissatisfied concerning the provision of a service or services by the Workplace Relations Commission as set out in our Customer Services Charter.

Copies of both documents may be accessed and/or downloaded on the links below.