Workplace Relations would like to place a cookie on your computer to help us make this website better. To find out more about cookies and how we use them, please see our privacy statement.
What You Should Know
Adoptive, Carer's & Other Leave
Annual Leave & Public Holidays
Coming to Work in Ireland
Employment of Children and Young Persons
Ending the Employment Relationship
Part-time and Fixed-term Workers
Protection of Whistleblowers
Statutory Employment Records
Terms of Employment
Transfer of Undertakings
Wages and Methods of Payments
Zero Hours Working
Good Workplace Relations
Codes of Practice
Voluntary Dispute Resolution (Enhanced Code)
Dispute Procedures including in Essential Services
Grievance and Disciplinary Procedures
Employee Involvement in the Workplace
Code of Practice on Victimisation
Code of Practice to Address Bullying in the Workplace
Code of Practice on Access to Part-time Work
Code of Practice on Compensatory Rest Periods
Code of Practice on Sunday Working in the Retail Trade
Code of Practice for Protecting Persons Employed in Other People's Homes
Duties and Responsibilities of Employee Representatives
Code of Practice on Protected Disclosures
Employment Equality Act 1998 (Code of Practice) (Harassment) Order 2012
Complaints & Disputes
Refer a Dispute/Make a Complaint
Fixed Payment Notice
Enforcement of Decisions or Determinations
Decisions & Determinations
Publications & Forms
Employment Appeals Tribunal Diary
Employment Agency List and Forms
Workplace Relations Forms
Information Guides & Booklets
Other Language Publications
Consultation Responses 2011
Workplace Relations Services
Information and Customer Services
Frequently Asked Questions
Making a Complaint
National Minimum Wage
Employing Children and Young Persons
Employment Equality and Equal Status
About the Reform Programme
Reform of the State's Workplace Relations Structures
Workplace Relations provides information on industrial relations & rights and obligations under Irish employment and equality legislation
Select an option from the dropdown list and press GO
Select an option from the dropdown list and then press GO
Add to Binder allows you to add Workplace Relations content to your personal binder for viewing or printing later.
To access your binder, click the Binder link at the top of the page.
What is the Advisory Service?
The Advisory Service works with employers, employees and their representatives, principally in non-dispute situations to develop effective industrial relations practices, procedures and structures that best meet their needs. The Service is independent, impartial and experienced in industrial relations practice and theory.
Staff of the Service, in discussion with the parties will tailor assistance to individual workplace requirements. This assistance is confidential and free of charge. The Service assists employers and employees build and maintain positive working relationships and works with them to develop and implement on-going effective problem-solving mechanisms. With these in place, the organisation (management and employees) is free to concentrate on core objectives, meet competitive challenges, implement organisational change and positively address employee expectations and concerns.
Who can use the service?
The service is available to all employers and employees. To use the service employees need not be trade union members, nor do employers have to belong to a representative body. While certain public sector employments do not come within scope of the statutory function of the Commission, the Advisory Service will always assist these parties on an ad hoc basis outside their established employee relations frameworks.
What type of services does the Advisory Service deliver?
The Advisory Service delivers a broad range of services to its customers including:
What do these services cost?
The services delivered by the Advisory Service are free to users. In certain circumstances parties may be requested to provide a venue for meetings.
Do parties travel to Dublin to avail of these Services?
No. Staff of the Advisory Service will attend at every place of employment, regardless of geographic location. Much of the Advisory Service work is undertaken in the actual workplace. However, on occasion, meetings/facilitations take place off site, but in the geographic location, to facilitate particular requirements of various parties and the type of service being delivered.
What is an Industrial Relations Audit?
Where a broad range of problems are perceived to exist or where the parties wish to gain a greater understanding of the dynamics at play in an organisation, it may be appropriate to conduct a thorough audit of industrial relations practices and procedures together with a survey of the views of all the groups in the enterprise. Typically the audit is presented to the parties in the form of a confidential report containing findings, conclusions and recommendations. In some cases however it may be more appropriate to focus on the change agenda and present the parties with a series of recommended improvements. The Service provides further support in terms of post-report monitoring and, where necessary, assistance with implementation of the required changes and improvements in the form of a Joint Working Party.
What is a Joint Working Party?
A Joint Working Party means joint sessions of company management/representatives and employees/ representatives working together to agree and implement recommendations or decisions to improve industrial relations in the workplace. The Advisory Service provides assistance in the setting up of such working groups and will chair sessions as required. This service is designed to give the parties direct involvement in developing mutually acceptable solutions to the various difficulties identified in their workplace.
Can the Advisory Service provide any other preventative services?
Yes. Assistance is often required in situations where parties anticipate future difficulties. The Service assists in such cases by providing preventive mediation and facilitation. Many organisations also require assistance to improve work organisation. The Service advises on and develops specific disputes and grievance procedures, new work practices, structural change and other measures required to maintain and enhance competitiveness.
What kind of Advice does the Advisory Service provide?
The Advisory Service provides advise on workplace procedures and processes and assists employers and employee representatives in non-dispute situations to develop effective industrial relations practices. In some instances employers and trade unions/emplyee representatives (together or separately) approach the Service for detailed advice on good practice when putting in place negotiating agreements, grievance/ disciplinary procedures and other industrial relations frameworks. The Advisory Service will provide whatever assistance is required in these circumstances.
What Training/Workshops are provided?
The Advisory Service promotes good practice in workplace relations through the provision of training workshops and seminars on such topics as the management of change, the prevention of workplace conflict, grievance and disciplinary procedures, and working together effectively. The topics covered reflect the Commission’s wide experience in dealing with dispute resolution and prevention in the workplace. Programmes are delivered both on a stand-alone basis or as a module in an organisation’s own training programme.
What are Codes of Practice?
Under the Industrial Relations Act 1990, the former Labour Relations Commission (now part of the Workplace Relations Commission (WRC)) developed draft Codes of Practice for submission to the Minister for Jobs, Enterprise and Innovation. The Codes of Practice that are developed by Advisory Services are instruments drafted and put in place by Government to outline recommended practice in certain contexts. While not having force of law, they can be taken into account in the course of proceeding before the Labour Court or other adjudicative forums.
For access to Codes of Practice click HERE.
What is SI 76?
SI 76 is also known as the ‘Enhanced Code of Practice on Voluntary Dispute Resolution (Statutory Instrument 76 of 2004)’. The Code provides a recognised framework for the processing of disputes arising in situations where negotiating arrangements are not in place and where collective bargaining fails to take place. The WRC's Advisory Service facilitates a six-week procedure, which is designed to assist management and unions to resolve the issues in dispute. Outstanding issues may be referred to the Labour Court. This is the only service involving issues of dispute with which the Advisory Service deals.
For text of Code of Practice click HERE
How do I prepare for an SI 76 case?
Referrals under SI 76 (Enhanced Code of Practice on Voluntary Dispute Resolution) must adhere to the prescribed format which is detailed in the Appendix to the Code. Referrals must include contact names, addresses and telephone numbers for the trade union and company, category of worker(s) involved, description of issues in dispute and details of previous communications. The Advisory Service's experience has been that the more detail that is initially given in respect of the the issues in dispute, the more productive the process has been.
The Code also imposes a six-week time-frame for completion of the LRC stage of the process. On receipt of an invitation to participate in the process, respondents have 2 weeks to accept the WRC's invitation to participate. If the invitation is accepted, there is then a further four weeks for substantial engagement on the issues in dispute. This time-frame can only be extended by agreement and where progress is being made.
This Code is complimented by SI No. 139 of 2004 (Code of Practice on Victimisation), which provides guidelines for participants in the SI 76 process in respect of behaviour that might be considered to be 'victimisation' and also provides a mechanism for complaint and redress.
In summary, when preparing for an SI 76:
What research is carried out under the remit of the Advisory Service?
The Advisory Service commissions research on current industrial relations themes and disseminates the findings through publications or via conferences.
For access to research publications and conference papers/presentations, click HERE.
What is the Frequent Users Initiative?
The Frequent users Initiative is a consultative process undertaken by the Advisory Service on a regular basis. The purpose of the initiative is to explore with the users of our dispute resolutions services the reasons for their frequent recourse to the Commission. While this service is confidential and has no impact on the parties’ access to the WRC's dispute resolution services it monitors levels of usage of the Commission’s dispute resolution mechanisms to ensure effective and efficient use of resources and to focus assistance on areas of greatest need.
How do I avail of these services?
Queries and requests for the assistance of the Advisory Service should be directed to the
Head of the Advisory ServicesThe Workplace Relations CommissionTom Johnson HouseHaddington RoadDublin 4Or by email to firstname.lastname@example.org
Requests should include an outline of the nature of the service required and contact details for all concerned parties.
The Advisory Service promotes good practice in the workplace by assisting and advising org...
Registered Address: Department of Jobs, Enterprise and Innovation, O'Brien Road, Carlow